German Speaking Customer Advisor

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
Up to £20000 per annum + Excellent Benefits
Posted
12 Jul 2019
Closes
26 Jul 2019
Ref
EB1690
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

Manpower UK are currently recruiting for our reputable global client who are within the travel industry for a German Speaking Customer Service Adviser to work in the Edinburgh Office.

This is a fantastic opportunity to join a client who is rapidly expanding and able to provide excellent career progression and a work environment which us second to none.

As the Customer Advisor your main duties are:-

  • Serve clients in our clients vibrant contact centre on different products (flights, hotels and trains) and questions on their bookings
  • Solve the problems for clients via Call, Chat and Email
  • Handle clients problems with empathy and patience in a goal-driven environment
  • Work as part of a high-performing team, supporting and helping colleagues when required
  • Attend regular team huddles
  • Keep up-to-date with latest promotions and initiatives
  • Read, understand and follow the Company Policies and Procedures
  • Assist in ad hoc assigned projects

Candidate Experience:

  • Excellent customer service skills and experience
  • Strong communication skills in English, both verbal and written;
  • Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
  • Proficient typing abilities
  • Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
  • Ability to listen and build rapport quickly
  • Motivated yet conscientious and diligent approach to work
  • Good attention to detail

Hours of Work

Hours of work - 7am - 11pm

Working Pattern - 5 days out of 7

Start date for these opportunities is the 29th July. Therefore, please forward your CV in the first instance.

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