Customer Service Agent
Are you ready for the next step in your career? Want to be part of a friendly and supportive team? If so we would like to hear from you.
As part of the Customer Service team here at Southend, you will manage telephone calls from our customers handling queries that relate to current bank accounts, loan agreements and credit cards.
Your main responsibilities will be as a Customer Service Advisor are:
- Making sure you are delivering a high level of customer service by employing active listening and good questioning skills.
- Provide and agree manageable solutions for the customer.
You will ideally have some previous experience of working within a Customer focused role, moreover you have the capability to learn and adapt to the needs of the role. A good command of the English language is essential as are sound IT skills and a positive attitude.
My client offers a fantastic training programme (8 weeks) with ongoing support and development.
You'll be required to work shifts between 8 a.m. and 8 p.m. Monday to Friday and Saturdays between 8 a.m and 5 p.m Total hours are 35 hours a week. (Any overtime is paid at an enhanced rate). You will not be required to work any bank holidays.
You must be able to pass NatWest Pre-employment screening which includes a credit check and 2 years referencing
Due to the large number of responses we receive, if you do not hear from us within 14 days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK. Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.