Greek Speaking - Customer Service Associate (6 Month Role)
Manpower are currently looking to recruit a Greek speaking customer service associate, to work for one of our clients based in Chester, the hours of work will be 08.00-16.00 Monday-Friday and you will be paid an hourly rate of £13.74ph. This will be working on a temporary ongoing role for a minimum of 6 Months which is likely to be extended.
Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations
Handle back orders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Route inquiries to related departments (within Capability Centre or in markets)
Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
Determine root causes and inform customers of outcomes
Receive and resolve internal ad-hoc inquiries
Support internal and external audits
1-3+ year's experience in customer service (depending on market volume and complexity)
Fluent in English and Greek.
Pharmaceutical industry experience preferred
Strong interpersonal skills
Strong customer services background and skills
Ability to assess and promptly resolve problems
Strong quantitative and analytically skills
Ability to use SAP (SD module) and other Customer Service applications
Advance knowledge and use of Office productivity tools