Infrastructure Support Specialist IV

Undisclosed Company
Yeovil, Somerset
£30000 - £42000 per annum
17 Jul 2019
31 Jul 2019
Manpower UK
Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an Infrastructure Support Specialist IV based on their customer site in Yeovil. This is a full-time, permanent role to start ASAP. Monday to Friday, 9am - 5pm, 37.5 hours per week. The role is paying up to £42,000 per annum depending on experience

Role Overview

This role is to fulfil a requirement for a skilled VMware VDC and VDI engineer with a high-level knowledge of Microsoft Windows Server services plus Microsoft Windows 7 and Microsoft Windows 10 in a virtual environment. Knowledge of VMware with NVidia Grid would be advantageous.

The ideal candidate will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics. The role will be based at a Customer site in Yeovil and will involve:

  • liaising with internal and customer teams to deliver 1st, 2nd and 3rd line technical support;
  • providing Systems Administration including implementation, configuration and maintenance;
  • out of hours work as required to meet Customer needs.

The successful candidate must be willing to go on 24x7 "On-call" support rotation if required

Job Description

The successful candidates will require the following for the role:

  • Detailed knowledge of VMware technologies - vCenter, vRealise, VDC, VDI, App Volumes and App Stacks and ESXi - from image and app creation / management to troubleshooting VMware technologies;
  • Detailed knowledge of creating and managing Windows 7 and Windows 10 images;
  • Good knowledge and understanding of Microsoft Windows Server 2008 R2 and above;
  • Good knowlegde of Microsoft Active Directory/Domain Services, Certificate Services, Cluster Services, DHCP, DNS, File and Print Services, Group Policy, NPS;
  • Good knowlegde of Microsoft Exchange 2007 and above;
  • Good knowledge of Linux and an understanding of HPC;
  • Good knowledge of Microsoft SQL administration;
  • Good understanding of storage platforms (in particular NetApp) and SAN technologies;
  • Strong troubleshooting skills;
  • Good scripting skills - vbscript, Microsoft Powershell;
  • Knowledge of help desk system and managing service requests / incidents / problems;
  • Respond to users with set service level agreements (SLA's);
  • Provide 3rd line technical support and assist 1st/2nd line support resolution;
  • Attention to detail and the ability to meet agreed build standards;
  • Ability to explain technical concepts and provide guidance to the Customer;
  • Ability to write technical documentation for all aspects of the technical infrastructure;
  • Good organisational skills;
  • Good communication skills.

Additional duties will include:

  • Assisting the 3rd Line Support Teams with projects and problem resolution;
  • Assisting the 3rd line support Team with Microsoft Windows support where applicable.

Essential Skills/Qualifications

We're looking for a person with 2 years plus relevant working experience with VMware technologies, Microsoft, Linux and storage technologies. In addition to the above candidates will also have a good all round knowledge of networking and backup technologies.

  • Demonstration of the above skill set via experience/training/certification;
  • Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills;
  • Good project management skills.

Desirable Skills/Qualifications

  • VMware certification;
  • Microsoft training/certification;
  • Microsoft Windows 7 and above experience;
  • Microsoft IIS/SharePoint experience;
  • Cisco networking;
  • 1x experience;
  • Unix scripting;
  • Knowledge of I B M P6 and P7 systems (HMCs, VIOs, LPARs, etc.);
  • Veritas NetBackup experience;
  • ITIL certification.

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