I am currently working in partnership with my client who is based on the campus of the University of Sussex in Falmer. They have a requirement for a part time telephone researcher to work initially between 6 and 9 hours.
The role of the telephone researcher is to help patients find opportunities to take part in clinical research. The company also conducts dialogue with healthcare professionals to help them find patients to join research. The role comprises (but is not necessarily limited to) the following components:
- Speaking to patients by phone to complete questionnaires which establish whether or not those patients may be eligible to take part in clinical research.
- Speaking to Healthcare professionals to gain feedback about the clinical research process
- Entering information (during and after phone conversations) on the client's databases
- Answering questions from patients about the clinical research process
- Making pharmacovigilance (safety) reports as necessary
- Positively managing the relationship between patients and clinical research stakeholders
The job of telephone researcher is not to give medical advice, but to support and assist patients in their enquiries about clinical research.
A high level of professionalism with excellent communication skills is required. Empathy, sensitivity, conscientiousness, and a commitment to customer service are fundamental to the role.
Whilst specific previous experience is not necessary, the job does require a mature and professional telephone manner. It also requires first-rate data-entry skills and a precise eye for detail.
Individuals must be able to work within that team environment, but have the initiative and self-motivation to bring the highest standards to their work.
Full training will be given to successful applicants and to continue training and developing its employees, offering opportunities for advancement wherever possible. The company also endeavours to provide a rewarding, efficient and professional working environment.