Business Support Manager/Asset Management

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently recruiting for a Business Support Manager/Asset Management role based on their customer site in Fareham. This is a Full-time, permanent role, Monday to Friday to start ASAP. The role is paying up to £34,700.

*** Please DO NOT apply if you do not have clearance ***

Role Overview:

To provide a Software and Asset Configuration Management Service ensuring that only authorised and identified assets and software are used and to ensure software legal compliance.

Technical Responsibilities

• Obtain quotes and complete the purchasing process through the customer for software renewals and new purchases.

• Ensure that all Licences are registered and managed in the CMDB.
• Record software usage against individual Configuration Items (CIs), and ensure they are up to date and accurate.

• Manage and maintain the SNOW system.

• Manage the Definitive Software Library

• Ensure all software changes are recorded in the CMDB by working closely with Change Management, Service Desk, Business Support, Site and Technical teams.
• Update and send out the licence compliancy and future requirements so that the customer always has a full understanding of the client's software situation.
• Assist in the identification of CIs for Incident, Problem and Availability Management.
• Champion, promote and communicate Software Configuration policies and information for the client's teams.
• Support Release Management as required and provide impact analysis on Requests for Change.
• Completing ad hoc tasks as directed by the Service Delivery Manager and Line Management
• Ensure authorised CIs are recorded from receipt to disposal.
• Ensure all changes are recorded in the CMDB by working closely with Change Management, Service Desk, Business Support, Site and Technical teams.
• Assist in the identification of CIs for Incident, Problem and Availability Management.
• Supply statistical information and management reports as required.
• Support Release Management as required and provide impact analysis on Requests for Change.
• Manage Software Licence information and Media.
• Manage warranty information.
• Manage the Disposal Process.

Financial Responsibilities

• Obtain appropriate quotes for any new software requirements in line with change requests or new projects.
• Obtain appropriate quotes for any new hardware requirements in line with the change requests or new projects.

Reporting

• Ensure all monthly license usage reports are completed on time and in accordance with prescribed methods.
• Supply statistical information and management reports as required.
• Provide direct support to the projects team in the delivery of projects.

General Responsibilities

• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Conduct update meetings when needed with key stake holders to ensure continued software legal compliance.
• Required to exercise independent judgement within defined practices and procedures to determine appropriate action.
• Ensure your team leader is aware of any problems with completing tasks assigned to you, seeking assistance where required.
• Contribute to the team's ability to meet target SLAs and KPIs.
• Attend all nominated training courses in support of further professional development