Business Support Manager/Asset Management

Recruiter
Undisclosed Company
Location
Fareham, Hampshire
Salary
Up to £34700 per annum
Posted
18 Jul 2019
Closes
15 Aug 2019
Ref
HA/BSM/FAREHAM
Contact
Manpower UK
Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently recruiting for a Business Support Manager/Asset Management role based on their customer site in Fareham. This is a Full-time, permanent role, Monday to Friday to start ASAP. The role is paying up to £34,700.

*** Please DO NOT apply if you do not have clearance ***

Role Overview:

To provide a Software and Asset Configuration Management Service ensuring that only authorised and identified assets and software are used and to ensure software legal compliance.

Technical Responsibilities

  • Obtain quotes and complete the purchasing process through the customer for software renewals and new purchases.
  • Ensure that all Licences are registered and managed in the CMDB.
  • Record software usage against individual Configuration Items (CIs), and ensure they are up to date and accurate.
  • Manage and maintain the SNOW system.
  • Manage the Definitive Software Library
  • Ensure all software changes are recorded in the CMDB by working closely with Change Management, Service Desk, Business Support, Site and Technical teams.
  • Update and send out the licence compliancy and future requirements so that the customer always has a full understanding of the client's software situation.
  • Assist in the identification of CIs for Incident, Problem and Availability Management.
  • Champion, promote and communicate Software Configuration policies and information for the client's teams.
  • Support Release Management as required and provide impact analysis on Requests for Change.
  • Completing ad hoc tasks as directed by the Service Delivery Manager and Line Management
  • Ensure authorised CIs are recorded from receipt to disposal.
  • Ensure all changes are recorded in the CMDB by working closely with Change Management, Service Desk, Business Support, Site and Technical teams.
  • Assist in the identification of CIs for Incident, Problem and Availability Management.
  • Supply statistical information and management reports as required.
  • Support Release Management as required and provide impact analysis on Requests for Change.
  • Manage Software Licence information and Media.
  • Manage warranty information.
  • Manage the Disposal Process.

Financial Responsibilities

  • Obtain appropriate quotes for any new software requirements in line with change requests or new projects.
  • Obtain appropriate quotes for any new hardware requirements in line with the change requests or new projects.

Reporting

  • Ensure all monthly license usage reports are completed on time and in accordance with prescribed methods.
  • Supply statistical information and management reports as required.
  • Provide direct support to the projects team in the delivery of projects.

General Responsibilities

  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
  • Conduct update meetings when needed with key stake holders to ensure continued software legal compliance.
  • Required to exercise independent judgement within defined practices and procedures to determine appropriate action.
  • Ensure your team leader is aware of any problems with completing tasks assigned to you, seeking assistance where required.
  • Contribute to the team's ability to meet target SLAs and KPIs.
  • Attend all nominated training courses in support of further professional development

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