Warranty Administrator

Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail is an altogether different experience to any other career you might have known - in or outside the automotive world.

There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen.

We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us.

Your role

As a Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure that manufacturer standards are adhered to at all times.

Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

You will have previous experience in an administrative capacity with knowledge of the motor industry. An understanding of the Kerridge system would also be advantageous; however, this is not crucial.

The right candidate will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment. Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must.

Rewards

Your hard work will be rewarded with a pension scheme and access to bespoke training courses at the state-of-the-art BMW Training Academy, globally recognised BMW accreditation and certification. You will also benefit from subsidised manufacturer car purchase scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted gym membership and discounts with popular high street retailers.