Content Review / Data Verification
We are looking for agents with meticulous customer service skills to work on an exciting project with one of our clients, a multinational IT outsourcing company based in Dublin 3.
*Please note that there are two rotational shifts: 2pm-11pmand 11pm-6am Monday - Sunday (5 days a week). A shift allowance of 20% of your salary will be allocated to you for working these hours.*
What you will be doing:
- Verify and review information as per policy and guidelines.
- Follow all compliance and security measures relating to client data.
- Take action on process changes and updates and handle the same with proper research.
- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
- Adhere to process norms and structure.
- Ability to gather information via outbound calls to businesses within specific country locations.
- Ability to work with a high degree of accuracy.
What you need:
- Customer Service experience
- Fully fluent English
- Call centre experience preferred
- Attention to detail
- Flexible work ethos
- The ability to work as part of a team
What's in it for you?
- Excellent training program
- A vibrant, modern office located in Dublin 3
- 25 days paid holidaysper year
- A friendly, multicultural and sociable environment in the office
- Discounts on public transport costs
- Gym/retail discounts
- Pension scheme
- Discounts on public transport
- Gym discounts
- Permanent position
What happens when you click 'apply'?
Once you upload your CV and answer a couple of qualifying questions, I will be in touch to discuss the next steps!