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This job has expired

Customer Service Coordinator

Employer
Undisclosed Company
Location
Amersham, Buckinghamshire
Salary
Up to £11.02 per hour
Closing date
6 Aug 2019

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looking for Customer Service Coordinator (CSC) based in Amersham Place, right next to the Chalfont & Latimer station.

Pay £11.02per Hour, Mon-Fri

Job Description:

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
    * Order Entry and order management to deliver as required.
    * Pro-active and timely Backlog Management.
    * Follow Shipment and installation to ensure Revenue collection occurs on time.
    * Measuring order accuracy.
    * Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
    * To provide excellent customer service for customers, both internal and external.
    * Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
    * Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
    * Provide knowledge and accurate information to customers.
    * Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
    * Provide the following specific support for customers:
    * - Order entry
    * - Delivery, stock information
    * - Product information
    * - Management of service calls
    * - Management of replacements & free of charge shipments
    * - Proactive customer satisfaction calls
    * - Monitor and follow-up on customer queries

If you are interest apply today!

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