Customer Service Coordinator
- Employer
- Undisclosed Company
- Location
- Amersham, Buckinghamshire
- Salary
- Up to £11.02 per hour
- Closing date
- 6 Aug 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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looking for Customer Service Coordinator (CSC) based in Amersham Place, right next to the Chalfont & Latimer station.
Pay £11.02per Hour, Mon-Fri
Job Description:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
* Order Entry and order management to deliver as required.
* Pro-active and timely Backlog Management.
* Follow Shipment and installation to ensure Revenue collection occurs on time.
* Measuring order accuracy.
* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
* To provide excellent customer service for customers, both internal and external.
* Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
* Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
* Provide knowledge and accurate information to customers.
* Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
* Provide the following specific support for customers:
* - Order entry
* - Delivery, stock information
* - Product information
* - Management of service calls
* - Management of replacements & free of charge shipments
* - Proactive customer satisfaction calls
* - Monitor and follow-up on customer queries
If you are interest apply today!
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