Social Media Team Leader & Quality Coach - Maghreb Market

We are looking for an experienced and driven Team Leader for our client, a Fortune 500 IT outsourcing company in the booming city of Dublin! This role involves working on-site at one of the biggest and well-loved social media companies in the world!.

The ideal candidate will have experience working in a customer service/sales organisation and a minimum of 1 year in a Team Lead position.



What you will be doing:

* Supporting the team with their day-to-day activities.

* Coach each aspect of their performance, with particular focus on quality and accuracy.

* Aggregate audit findings from analysts and analyse gaps in processes - identifying innovative ways to solve problems, help improve customer experience and drive higher efficiency.

* Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

What you need:

* BA/BS degree or equivalent experience.

* 2-4 years working in a service/customer service/sales organisation .

* A minimum of 1 year in leading a team and coaching performance.

* Fluency in Arabic, French and English.

* Client-focused and solution-oriented, good problem solving and analytical skills.

* Ability to collaborate and work effectively with cross functional teams.

* Demonstrated ability to coach and provide feedback to analysts.

What's in it for you?

* Relocation package


* Extensive training


* 3 free meals a day on-site


* Clear progression path within the company


* A vibrant, modern office located in Dublin 3


* 25 days paid holidays per year


* A friendly, multicultural and sociable environment in the office


* Discounts on public transport costs


* Gym/retail discounts


* Pension scheme

What to expect when you hit 'Apply'?

If you feel you fit the criteria above, please apply now and I will get in touch with you via mail or phone within 1-2 days to discuss your experience, the role and the next steps!