Scheduler
- Employer
- Cadent
- Location
- Hinckley, Leicestershire
- Salary
- £19700 - £20500 per annum
- Closing date
- 27 Aug 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Starting Salary £19,700 progressing to £20,500 (rotational shift)
Contract: Temporary
Shifts: Ranging between an Alternating shift pattern (a range of AM/PM shifts) and a Rotational shift pattern (a range of AM/PM/Night shifts) inc weekends.
This is a fantastic job opportunity for a Scheduler based in Hinckley. The hands on role would be working within the Dispatch Centre where emergency and non-emergency meter work is issued to field force engineers. You would also be forward planning for upcoming appointments and further planned workloads. This is in line with our regulatory 1 and 2 hour standards that are a requirement to maintain SLA's.
The ideal candidate must be able to work effectively in a dynamic team, demonstrating the Cadent values 'Community Commitment Curiosity & Courage' as well as the core business principles. The candidate will be assertive and proactive throughout both intensive classroom training and day to day within the role. Negotiation skills will be used daily within the role. You'll be expected to show leadership and accountability within your decision making in the role. Talent and postive attitudes will shine through to deliver an excellent service.
What will I be doing?
You will be dispatching reactive and planned work to engineers whilst interfacing with National Grid metering and other stakeholders. You will be contacting memebers of the public and liaising with customers in a telephone capacity.
About You
You'll possess the following skills, experience and attributes:
- Must be numeric and articulate whilst providing attention to detail alongside appropriate verbal reasoning in all they do.
- High standard of keyboard skills and efficiently be able to type accurately with speed.
- Ability to use multiple computer systems and general office facilities daily, such as PC packages (Microsoft Office), Cisco phone systems etc.
- Follows procedures and policies, understands the impact of non-compliance
- Able to remain paitent and calm to meet deadlines when prioritising the incoming workload whilst working under challenging and pressure driven situations.
- Professional and confident telephone manner and able to demonstrate clear effective communication (including listening) skills both written and oral.
- Passionate and committed to improve our customer's experience both internally and externally.
- Contributes by championing the need for continuous improvement
A good Geographical knowledge would be desirable.
Free Parking
Manpower Power you development tool
Onsite canteen
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Company
We are Cadent
Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.
How we work
The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.
These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.
They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.
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