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Service Engineer (Field Based)

Employer
Undisclosed Company
Location
St. Albans, Hertfordshire
Salary
£17500 - £19000 per annum
Closing date
30 Aug 2019

View more

Sector
Engineering
Job Type
Permanent
Hours
Full-time

Start Date: ASAP

Location: St Albans, Hemel, Luton and Surrounding Area.

Contract: Full time

Salary: £17,500 - £19,000 fully trained plus bonus

Other: Company Vehicle, 20 days Annual leave plus Bank Holidays

Our company is looking for trainee field based service engineers working in the Northern Home Counties/Anglia and surrounding area repairing hardware on PC's, laptops, tablets and on office equipment i.e. small laser printers initially. All calls have scripted work instructions to follow and full training / support equipment supplied. The right candidate will be trained on more complex networked multi-functional devices, printers, for both laser and solid ink products across the Area as their skills progress. Our company offer a Managed Customer Service Support network for two blue chip companies across the UK and require engineers for an expanding contract.

Field working experience is preferable along with a good working knowledge of PC hardware, BIOS, etc but not essential.

Candidates must possess excellent communication skills including verbal, written, and telephone etiquette. Be able to follow policies and procedures, demonstrate the ability to work well with a minimal amount of supervision and work with a well-established team of field based engineers.

A good knowledge of Windows7 OS and Microsoft Office Word, Excel are preferable. Reporting to the Area Service Delivery Manager, ensuring set performance levels are maintain on a Personal, Team, Area level, examples Call Response Delivery, Productivity, Service Call updates and Inventory returns process followed.

Desired Skills and Experience:

  • Field working experience
  • Excellent communication skills
  • A Working knowledge of Windows 7 OS and Microsoft Office Word, Excel, e-mail and the internet are preferable

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