Candidate Support Representative

Candidate Support Representative

Altrincham

£18000pa + bonus +benefits

Want to start a career in recruitment with a company that encourages career development and progression?

Overview:

Act as the first point of contact for placed candidates. To effectively manage the relationship between the company and candidates and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually. You will also act as a support to the team leader, ensuring all candidates and clients needs are met and that all team members are motivated and work as a professional unit.

Responsibilities:

• Administration of paperwork - new contracts, extension, amendments, terminations and finishers, compliance
• Check and sign off other team members work
• Primary point of contact for the candidate from the first day of their assignment
• Purchase order management
• Extension Management
• Negotiating with Candidates
• Understanding client specifications, e.g. special clauses, margins, expense procedures, overtime agreements, compliance requirements and payment cycles
• Act as a liaison between candidates and other internal departments
• To own and manage candidate queries through to resolution
• Manage the recruitment and on boarding process for payroll/directs/gifted candidates
• Training and mentoring new team members
• Providing team members with regular feedback through one to one meetings
• Be part of client specific projects - rate reductions, migrations, shutdowns

What we are looking for?

• Good customer service attributes or background
• Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates
• Excellent telephone skills (basic sales, message handling, customer service).
• A good understanding of legal and contractual issues
• Resilient and ability to remain calm and professional under difficult circumstances
• Ability to project professionalism and confidence at all levels over the phone and face to face
• Ideally worked as a Candidate Support Representative or similar position
• Excellent time management skills with an ability to meet tight deadlines
• Flexible attitude and approach
• Practical level of Word, Excel and PowerPoint
• Ability to use Outlook and the internet