Candidate Support Representative

Undisclosed Company
Cheshire, Altrincham
Up to £18000 per annum + Bonus + benefits
06 Aug 2019
16 Aug 2019
Manpower UK
Job Type

Candidate Support Representative


£18000pa + bonus +benefits

Want to start a career in recruitment with a company that encourages career development and progression?


Act as the first point of contact for placed candidates. To effectively manage the relationship between the company and candidates and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually. You will also act as a support to the team leader, ensuring all candidates and clients needs are met and that all team members are motivated and work as a professional unit.


  • Administration of paperwork - new contracts, extension, amendments, terminations and finishers, compliance
  • Check and sign off other team members work
  • Primary point of contact for the candidate from the first day of their assignment
  • Purchase order management
  • Extension Management
  • Negotiating with Candidates
  • Understanding client specifications, e.g. special clauses, margins, expense procedures, overtime agreements, compliance requirements and payment cycles
  • Act as a liaison between candidates and other internal departments
  • To own and manage candidate queries through to resolution
  • Manage the recruitment and on boarding process for payroll/directs/gifted candidates
  • Training and mentoring new team members
  • Providing team members with regular feedback through one to one meetings
  • Be part of client specific projects - rate reductions, migrations, shutdowns

What we are looking for?

  • Good customer service attributes or background
  • Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates
  • Excellent telephone skills (basic sales, message handling, customer service).
  • A good understanding of legal and contractual issues
  • Resilient and ability to remain calm and professional under difficult circumstances
  • Ability to project professionalism and confidence at all levels over the phone and face to face
  • Ideally worked as a Candidate Support Representative or similar position
  • Excellent time management skills with an ability to meet tight deadlines
  • Flexible attitude and approach
  • Practical level of Word, Excel and PowerPoint
  • Ability to use Outlook and the internet

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