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Service Desk Representative

Employer
CenturyLink
Location
Cheshire, Crewe
Salary
Up to £17076.8 per annum + 33 days annual leave, Car park
Closing date
30 Sep 2019

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Job Details

Manpower has partnered with a leading global technology company, with its headquarters in the United States, and with an office in Crewe, to recruit a team of passionate and flexible service desk representatives.

Our client is an S&P 500 index and Fortune 500 company who provide communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As one of the service desk team, you will be fully trained to help resolve customers issues.

 

This is not a call-centre or sales environment. Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.

 

In return for your commitment and flexibility (the shifts for this role are between 7am - 10pm Mon-Sun, shifts are 8 hour and it's a 40 hour per week contract) you will be provided with:-

 

  • Full training
  • A starting salary of £17,076.80
  • Genuine opportunities for progression/development
  • Annual Performance Bonus
  • Generous 33 days annual leave (inc. Public Holidays)
  • Monthly incentives / competitions
  • Free on-site parking
  • Shift allowance (where applicable)

 

Whilst experience in a similar role would be advantageous,what really matters is your enthusiasm, ability and willingness to learn.

 

All we ask is that you:

 

  • Have excellent customer service skills / experience (empathy / problem solving & analysis / positivity / communication)
  • Are a proficient PC user
  • Can commit to the required shift cycle
  • Agree to take part in our Security Screening process

 

Apply now and one of our friendly team will be in touch.

Company

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Many employees have built successful careers at CenturyLink, growing with us as we have expanded to serve new markets with new technologies. We value the highest ethical standards applied to a positive work environment and seek out people with new perspectives as we acquire talent in careers that will support our continued growth.

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