Customer Experience Associate with Swedish
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- Up to EUR28000 per annum
- Closing date
- 5 Sep 2019
View more
- Sector
- Customer Service and Call Centre, IT, Multilingual
- Job Type
- Contract
- Hours
- Full-time
We are looking for fluent Swedish speakers with customer-focused experience to help deliver an outstanding customer experience and support us to continue driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company.
Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business' digital marketing campaigns.
Responsibilities include:
* Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels - live chat, email and phone
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
* Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
* Provide product and tool support to improve the overall experience and drive higher product adoption and spend
* Identify trends and solve problems facing multiple business customers
* Provide vital product insights and feedback on client products
Skills and Experience:
* Experience working in a customer-focused environment
* Minimum of 1 year's prior work experience in the marketing or technology sector is desired
* Fluency in Swedish (Written & Spoken)
* Exceptional grammar and the ability to construct emails efficiently
The role:
* 12 months contract
* 28,000 basic salary
* 40 hours - 8:00am-5:00pm
* Eastpoint Business Park, Dublin 3
* Benefits package
Are you interested in this role or would like to know more? Apply Now or email Larissa at larissa.delsin@manpower.ie to schedule a chat!
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