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German Speaking Merchant Credit Specialist

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £12.09 per hour + OTE £500 monthly bonus!
Closing date
16 Aug 2019

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Job Details

This is a unique opportunity to work Monday to Friday (healthy work life balance), earn an excellent monthly bonus and get experience within a global financial institution. If this is something you are interested in, then read on!

The EMEA Merchant Credit Team under Global Commercial Credit servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, UK & Multicurrency).

The team deals with merchant debit balance collections, insolvencies and write-off prevention. This is a blended role of the collection and insolvency functions. This is an excellent opportunity to join a positive, multicultural and multilingual team servicing our merchants.

Responsibilities include:

  • Striking a balance between risk assessment and Customer Care.
  • Collection of outstanding balances on merchant accounts arising from refunds, charge backs and incorrect payments to minimise exposure and prevent write-offs.
  • Outbound and Inbound calls with some back office tasks.
  • Management of debit balance inventory.
  • Assessing and identifying the risk of potential insolvency cases.
  • Managing and analysing reserves on insolvent merchants.
  • Partner closely with other internal and external customers and stakeholders.

Required skills:

  • Proficient in written and spoken English and German.
  • Strong problem solving skills.
  • Self-starter with a positive attitude.
  • Ability to work under pressure, independently as well as being a team player.

Blue Box Benefits - What's in it for you?

Our client's state of the art office in the heart of Brighton provides on site facilities including a restaurant, coffee bar and gym, designed to put your well being first.

With our client, you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us as one of the best big companies to work for in the UK (Glassdoor Best Places to Work, 2017).

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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