Customer Service Support

Manpower are looking for customer service advisors in Bellshill to support our client with their customers basic IT problems.

Are you looking for a customer service role with a difference? Could you deliver an exceptional customer experience by communicating in a simple, personal and straight-talking way? We are looking for people with a proven track record in customer service that would like to progress their career and develop their skill set as a Customer Solutions Advisor.

Key responsibilities:

• Liaising with customers and clients
• Maintenance of accurate account information
• Achievement of internal call quality expectations
• Achievement of clear key performance indicators
• To operate compliantly within clearly defined guidelines

Essential skills:

• A compassionate and mature approach
• Excellent communication - call centre / telephony experience preferred
• Ability to make confident decisions
• Ability to establish good working relationships
• To work well under pressure and work with a wide variety of people
• A consistent professional approach to all tasks
• Computer literate

Days

Monday to Friday

0900 to 1700

Apply now if you are interested!!