Contact Centre Care Advisor - Fixed Term

Undisclosed Company
Thame, Oxfordshire
Up to £17500 per annum
14 Aug 2019
28 Aug 2019
Manpower UK
Job Type

Full Time Contact Centre Care Advisor - Fixed Term

A fantastic opportunity has arisen within an experienced Contact Centre team as a Contact Centre Care Advisor on a Fixed Term basis. - anticipated end date 31/12/19

We offer a great package with a salary of £17,500 working 37.5 hours per week, Monday - Friday 8:30-19:00 on a rota basis working 1 in 4 weekends, Saturday hours 9-1 with time in lieu.

What the role involves:

  • Handling customer queries through phone, email, live chat and social media
  • Dealing with queries in a fast and professional manner
  • Problem solving
  • Communicating with other department regarding customer queries
  • Investigating and identifying issues to help resolve queries in an efficient manner

The ideal candidate will have:

  • Have experience in a customer service/sales environment
  • Can prioritise your workload and enjoy working within a fast-paced environment
  • Have excellent communication skills with great attention to detail
  • Love problem solving and enjoy finding innovative solutions to challenges as they arise
  • Have attention to detail in order to maintain accurate records and information updating the database
  • Work well within a team

Essential skills:

  • Excellent telephone manner and interpersonal skills with the ability to communicate effectively both verbally and in writing
  • Ability to remain calm, maintain high standards and work effectively under pressure
  • Problem solving and trouble-shooting to resolve issues in a timely fashion
  • A good team player who works proactively with others, providing help and support as required and adaptable to a range of varied tasks

A range of excellent benefits including:

  • Full training provided
  • Parking on site
  • Work as part of a supportive and vibrant team
  • Holiday allowance
  • On site canteen
  • Employee benefits

You will be given a thorough induction and full training should you be successful in securing a position with our client. If you`re interested in joining our client as a Customer Care Advisor in Thame, Oxfordshire. Please contact us for more information or apply online today.

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