Full Time Customer Care Advisor
- Employer
- Undisclosed Company
- Location
- Oxfordshire, Thame
- Salary
- Negotiable
- Closing date
- 29 Aug 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
Full Time Customer Care Advisor
A fantastic opportunity has arisen within an experienced Contact Centre team as a Outbound Pre-Sales & Marketing Communicator.
We offer a great package with a salary of £21,000 working 37.5 hours per week, 5 out of 7 days Monday-Sunday on a rota basis between the hours of 8:30-22:00.
What the role involves:
- Building excellent relationships with customers who have requested further information or are interested in the product
- Assisting customers with any queries and giving the different options that they have
- Communicating with both the inbound team and the dealership team with any customer queries
- Supporting with Inbound calls
- Offering outstanding customer service via phone and email
The ideal candidate will have:
- Have experience in a customer service/sales environment
- Can prioritise your workload and enjoy working within a fast-paced environment
- Have excellent communication skills with great attention to detail
- Love problem solving and enjoy finding innovative solutions to challenges as they arise
- Have attention to detail in order to maintain accurate records and information updating the database
- Work well within a team
Essential skills:
- Excellent telephone manner and interpersonal skills with the ability to communicate effectively both verbally and in writing
- Ability to remain calm, maintain high standards and work effectively under pressure
- Problem solving and trouble-shooting to resolve issues in a timely fashion
- A good team player who works proactively with others, providing help and support as required and adaptable to a range of varied tasks
A range of excellent benefits including:
- Full training provided
- Parking on site
- Work as part of a supportive and vibrant team
- Holiday allowance
- On site canteen
- Employee benefits
You will be given a thorough induction and full training should you be successful in securing a position with our client. If you`re interested in joining our client as an Outbound Communicator in Thame, Oxfordshire. Please contact us for more information or apply online today.
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