Inbound Customer Service Advisors
This is a fantastic opportunity for Customer Service Inbound Advisors based in Dundee City Centre.
You will be working as part of a wider team within BT Enterprise responsible for helping, supporting and advising customers through various channels including voice, chat and digital. As first point of contact your focus is on ownership and resolution ensuring you are doing everything to resolve the customers query whilst keeping them informed through their journey.
You will be multiskilled to support the customers who need help with an order for their business, a billing issue or a fault. You will develop relationships with the customers whilst working through their issue following set processes to ensure you are taking the correct action.
Based on Ward Road, Dundee, your duties will include,
- Providing outstanding customer service through effective communication.
- Creating and building customer relationships & taking ownership of their business needs.
- Matching products to the customers business needs.
- Create win-win outcomes with customers through objection handling.
- Match & promote products & Services to customers.
- Accurately processing customer contracts and follow up.
- Acting as a brand ambassador for the BT Enterprise.
- Ensuring all company policies and procedures are adhered to.
Not only will you be working for one of the world's leading brands, you will also receive a competitive salary of £22,558. As a valued employee you will also qualify for a wide range of high street discounts.
This is an exciting opportunity to join a busy office environment and candidates must have the ability to communicate effectively, build and maintain strong relationships with the customer. The ideal candidate will have experience within a customer service environment & demonstrate excellent negotiation & problem-solving skills.
This is a full- time on-going role working 37.5 hrs a week Monday to Friday between the hours of 0800 to 2000 & Saturday 0800 - 1800 (rest day off in the week if you work a Saturday). Full Time Training provided.
If this sounds like you, then apply for this job today!