Customer Service Advisors
- Employer
- Undisclosed Company
- Location
- Highlands, Nairn
- Salary
- £8.75 - £9.00 per hour
- Closing date
- 3 Sep 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Manpower is recruiting Customer Service Advisors to join our client, based in Nairn.
As a Customer Service Advisor, your main responsibilities will be to:
* Report to a Team Leader
* Provide 1st line support for the service desk
* Answer calls to the service desk effectively
* Assign calls to relevant support teams
* Action back office requests as and when required
* Advise clients and support teams of known problems and workarounds
* Ensure users are updated with the progress of their call/change
The ideal candidate will have:
* Good PC skills - including a basic knowledge of MS Office and general PC knowledge
* Excellent communication skills, both written and verbal
* Excellent customer care skills
* Good IT knowledge
* Good analytical skills
* The ability to work under pressure
* The ability to retain knowledge effectively
* Team player skills, with the ability to build relationships with both colleagues and external clients
* Analytical and methodical approach to working with keen eye for detail
Interested? Apply now!
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