Customer Service Advisor
New, exciting opportunity to start in August 2019. Apply today to start your career in Banking.
Would you like to take on a new career challenge in a friendly and supportive banking team? Do you have great communication and listening skills? Are you passionate about helping people? If so we would like to hear from you.
The banks vision is to become the UK's most helpful and sustainable bank and you will be key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours. In the Southend office you can take advantage of the free travel on the number 9 bus, excellent on site gym and restaurant.
As part of the Financial Support team here at Southend, you will manage telephone calls from our customers handling queries that relate to current bank accounts, loan agreements and credit cards.
Your main responsibilities will be as a Customer Service Advisor are:
- Manage inbound calls to help manage customer enquiries regarding late or non-payment.
- Making sure you are delivering a high level of customer service by employing active listening and good questioning skills.
- Provide and agree manageable solutions for the customer.
- Meet compliance and quality standards.
You will play an integral part in supporting Customers who may need assistance in managing their finances. You'll use your strong communication skills and empathy to support Customers on every call. Most of all, you'll ensure that the primary objective of each call is that customer receives both the best possible advice and an excellent experience.
You will ideally have previous experience of working within a Customer focused role. You have the capacity to learn and adapt to the needs of this challenging role. You've developed organisation skills and the ability to multi task in previous roles. A good command of the English language is essential as are excellent IT skills. A positive attitude to working with customers and a determination to go the extra mile for are a must.
If you're driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your great communication skills, demonstrate empathy, then we would really like to hear from you.
This position is a temporary role with the possibility of a future permanent role. This particular role is for at least 12 months and then on going, therefore not suitable if you are looking for very short term work
My client offers a fantastic training programme (8 weeks) and ongoing support and development.
You'll be required to work a shift pattern between 8 a.m. and 8 p.m. Monday to Friday and Saturdays between 8 a.m and 5 p.m Total hours are 35 hours a week, any overtime is paid at an enhanced rate