Customer Advisor - Northampton - AM
Customer Agent - AM Shift
Back Office / IVA Bancruptcy department
Salary £10.48per hour
Hours are rotational;
7am - 2:30pm & 8am - 3:30pm
Training matches shifts
My client is looking for Customer Advisors to join their team based in Northampton. This role will be predominately dealing within the PPI department deadling with general inquiries and complaints, Updating customers and Data entry. This position is working a 3 month contract.
This entails liaising with insolvency practitioners by telephone and email, updating records. Candidate experience - previous experience in outbound calling, good numeracy skills and good literacy skills.
You will have experience working within a call centre or telephony based role and have excellent customer service skills and may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints.
-Demonstrable knowledge and experience of delivering exceptional customer service
-Knowledge of complaint handling procedures ideally from a financial /claims background
-Highly developed communication and influencing skills through multi-channels
-Confident and resilient telephone manner able to handle challenging conversations
-Strong letter writing skills
-Proven problem solving and decision making ability
-Ability to break down complex issues, assimilate & analyse information and reach a conclusion
-Collaborative approach to handling issues
-High level of quality awareness and accuracy
-Knowledge of Banking Service products and procedures
-Computer literate and able to pick up new systems quickly
-Excellent team player
Alternatively please email me your Cv to Sophie.Howley @ Manpower .co.uk or call me on 01895 204 948