Data Centre Infrastructure Support Specialist

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Data Centre Infrastructure Support Specialist II based at a well-known banking group's data centre in Lewisham and London Docklands. This is a full-time (37.5 hrs), temporary role running until 31st March 2020 Monday to Sunday (on a rotating shift pattern), working 12 hour shifts between 7am and 7pm, 24/7 365 to start ASAP. The role is paying up to £22.26ph / £166.95 per day (Ltd/Umbrella), depending on experience.

Responsible for day to day administration of technical infrastructure & services (networks, systems, databases), covering the physical delivery, maintenance and ongoing support, providing systems programming, installation, customization, testing services and technical support. Will provide problem diagnosis & resolution. Will install & configure customer solutions, install operating systems, firmware updates, software patches and software updates to achieve optimum product functionality. Responsible for planning, designing, implementing and leading installation projects or process. Will manage client/server issues, technology procurement & maintaining integrity and links. Provides technical support and advises on the use of programming tools, database systems and the optimization of production programs.

Providing Server hardware support across a multi-vendor environment, Hardware consists of H P ISS, Dell servers, I B M Blades & I B M P770's.

Provide Data Centre cabling activities installation, termination and testing of all data centre interlink cabling (i.e CAT-5e, CAT-6 6A, fibre optic)

Provide Data Centre Facilities management activities such as but not limited to IMAC work, escorting external resources, requesting access etc.

Responsible for the delivery of solutions within named accounts;

• Installations, maintenance, and repairs on customer equipment.

• Installation, termination and testing of all data centre interlink cabling (i.e CAT-5e, CAT-6 6A, fibre optic)

• Strong Customer relationship building skills. Ability to manage complex Customer problems
• Understands customer goals; identifies consequences of various solutions.
• Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.
• Uses proactive monitoring procedures to identify problem prevention opportunities.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
• To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
• The ability to communicate at all levels.
• Display calmness and the ability to solve problems under pressure.
• Strong interpersonal skills and high awareness of customer needs.
• Good communication skills, both written and verbal.
• Perform duties at a team leader level.

Essential skills and attributes:

• Strong Customer relationship building skills. Ability to manage complex Customer problems
• Must have strong knowledge of H P Proliant & Blade servers.
• H P server accreditation preferred.
• Experience of patch cabling in DC environment
• Sound knowledge of ESD working practice
• Sound knowledge of general Health & Safety

Desirable skills/qualifications:

• Good server hardware knowledge - understanding of server models, upgrades options, hardware components
• Datacentre - Cabinets, Power consumption of devices, etc.
• Good excel skills
• HPE tools/system knowledge i.e parts ordering and HPE call management via FSM/SF
• Good knowledge of Service Now (SNOW)