Content Moderation - Dutch
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- Negotiable
- Closing date
- 4 Sep 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Contract
- Hours
- Full-time
we are recruiting for content reviewers to work with our client on a 12 months contractor basis working with one of the global leading clients. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.
Job Description
As a Content Reviewer, you will be responsible for analysing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Duties and Responsibilities
Day-to-day responsibilities may include, but are not limited to:
* Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
* Respond to user inquiries with high quality, speed, empathy, and accuracy
* Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
* Fulfill base productivity and quality requirements
* In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees' well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
Qualifications
Eligibility:
* Fluency in Dutch (and English)
* Strong attention to detail to ensure quality of work
* Enthusiastic, positive attitude with a strong willingness to learn
* Good knowledge of internet and associated technologies
* Experience in a professional work environment (Recent graduates welcome)
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