HR Assistant
An exciting opportunity has arisen to join a leading utilities supplier as a HR Services, our client are currently seeking a HR Services Assistant based in Coventry, CV7 8PE. This a full-time temporary contract for 5 & 11 months paying in the region of £19500, pro rata depending on experience.
Key Accountabilities
- Resolve enquiries from internal customers, providing a written, face to face or telephone response in a timely manner that contributes towards first contact resolution and avoids unnecessary hand off within the organisation
- Monitor progress of pre-employment screening with third party providers, during the onboarding process, ensuring third party service levels are being met
- Providing a point of contact for onboarding escalation with new starters, line managers and external companies
- Provide final quality check before issue of contracts to employees - advising TCS of amendments required to ensure accuracy and timely and efficient provision of employment documentation.
- Ensuring the onboarding process is completed in a timely manner and providing metrics to the business
- Building relationships with external pre-employment screening teams, chairing weekly tcons
- Resolve queries and issues raised by TCS colleagues
- Route calls and emails to appropriate teams
- Identify and escalate priority issues
- Follow up calls where necessary in a timely manner
- Enter customer queries into query log
- Compile and provide routine and ad-hoc information
- Manage incoming and outgoing post
- Assist in the administration of HR Services activities by carrying out routine clerical duties in line with standard operating procedures in an efficient and effective manner
- Be clear on the Metrics relevant to the position and ensure these are achieved and foster and support the process of continuous improvement.
- Participate in the measurement of individual and team objectives, to enable performance gaps to be identified
- Work within and promote the philosophy of safe team working
- Actively demonstrate and promote the Company Values, and positively contribute to a customer oriented approach
- Refer to the many types of policies within Compnay and inform and educate others to reference these before contacting HR helpdesk
- Provide information to Centre of Expertise (COE) if there are any gaps in the polices and feedback
Knowledge and Experience
- Strong verbal, written communication and listening skills
- Customer service orientation
- Initiative
- Attention to detail
- Judgement
- Team work
- Good planning and organisational skills
- Adaptable to change
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