HR Assistant

Undisclosed Company
Coventry, West Midlands
£19000 - £19500 per annum + holidays
22 Aug 2019
19 Sep 2019
JLD/CAD/HR Advisor
Manpower UK
Job Type

An exciting opportunity has arisen to join a leading utilities supplier as a HR Services, our client are currently seeking a HR Services Assistant based in Coventry, CV7 8PE. This a full-time temporary contract for 5 & 11 months paying in the region of £19500, pro rata depending on experience.

Key Accountabilities

  • Resolve enquiries from internal customers, providing a written, face to face or telephone response in a timely manner that contributes towards first contact resolution and avoids unnecessary hand off within the organisation
  • Monitor progress of pre-employment screening with third party providers, during the onboarding process, ensuring third party service levels are being met
  • Providing a point of contact for onboarding escalation with new starters, line managers and external companies
  • Provide final quality check before issue of contracts to employees - advising TCS of amendments required to ensure accuracy and timely and efficient provision of employment documentation.
  • Ensuring the onboarding process is completed in a timely manner and providing metrics to the business
  • Building relationships with external pre-employment screening teams, chairing weekly tcons
  • Resolve queries and issues raised by TCS colleagues
  • Route calls and emails to appropriate teams
  • Identify and escalate priority issues
  • Follow up calls where necessary in a timely manner
  • Enter customer queries into query log
  • Compile and provide routine and ad-hoc information
  • Manage incoming and outgoing post
  • Assist in the administration of HR Services activities by carrying out routine clerical duties in line with standard operating procedures in an efficient and effective manner
  • Be clear on the Metrics relevant to the position and ensure these are achieved and foster and support the process of continuous improvement.
  • Participate in the measurement of individual and team objectives, to enable performance gaps to be identified
  • Work within and promote the philosophy of safe team working
  • Actively demonstrate and promote the Company Values, and positively contribute to a customer oriented approach
  • Refer to the many types of policies within Compnay and inform and educate others to reference these before contacting HR helpdesk
  • Provide information to Centre of Expertise (COE) if there are any gaps in the polices and feedback

Knowledge and Experience

  • Strong verbal, written communication and listening skills
  • Customer service orientation
  • Initiative
  • Attention to detail
  • Judgement
  • Team work
  • Good planning and organisational skills
  • Adaptable to change

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