Complaint Handler

5 days left

East Sussex, Brighton
Up to £12.09 per hour
23 Aug 2019
20 Sep 2019
Manpower UK
Job Type

Do you have a passion for solving problems and creating great outcomes for both customers and the business? Is the Customer First ethos at the centre of everything you do? If you're looking for a role that combines risk management, utilising your network to create innovative solutions and strengthening customer relationships, Executive Customer Relations could be the place for your next career move

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world. The Executive Customer Relations team are recruiting for complaint handlers to join our successful, dynamic department, based in Brighton on a Monday - Friday fixed hours role.

Our complaint handlers are responsible for thoroughly investigating both sides of a complaint, speaking to customers to fully understand all aspects of the problem. You'll explore all our systems and processes, gathering evidence and liaising with other teams to determine a fair outcome. You will then communicate your findings in writing and over the phone in a way that is clear for everyone to understand.

As a successful complaint handler you will possess a range of the following:

  • Keen attention to detail
  • Experience of helping customer or in a case handling role
  • Desire and curiosity to learn and build your knowledge
  • Self-motivated and organised
  • Strong problem solving and decision making skills
  • Knowledge and understanding of our products and services is beneficial, but not essential.

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