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Dutch Social Media Agent - up to 29000

Employer
Manpower Ireland
Location
Dublin
Salary
EUR28000.00 - EUR29000.00 per annum
Closing date
19 Sep 2019

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Manpower's client is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.

Salary: 29000 (annual) + Benefits
Location: Dublin 3
Shifts*: 6:30am-3:30pm, 3:30pm-12:30am
Contract Type: Permanent
Benefits include Health insurance, pension scheme, social work vents, training and much more!

** Key Responsibilities **

* Review issue details and analyze, determine and resolve issues for clients
* Provide feedback on trends identified in review
* Have a passion for social media platforms and services
* Love resolving issues for your customers
* Ability to diagnose and solve problems facing multiple clients
* Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
* Becoming a subject matter expert in the tools & process
* Providing support and cover for the team lead
* Leverage user reports corresponding with users pertaining to reported objects and other
sources within the online queue.
* Answer many different inquiries through the online queue.
* Review user accounts daily to determine whether or not they are spam accounts.
* Ensure the maintenance of high-quality support and a high degree of professionalism.
* Candidate will have access to sensitive user data.
* NOTE: In this position, there may be photos and URLs that contain adult or graphic material.

** Skills **

* Strong attention to detail and a self-starter
* Communicates clearly verbally and via email
* Ability to quickly absorb training on tool functionality
* Familiar with and user of social media products
* Excellent work pacing (time management) skills, able to work independently
* Attention to detail is essential to ensure the quality of work execution
* Able to work in multiple tools/web browser windows at one time
* Motivated, takes initiative, high energy
* Familiar with MS office (mainly excel) for updating progress
* Self-starter, can easily adapt to change (new functionality, changing policies)
* Good problem solving abilities
* Demonstrated consistent high performance while achieving quality scores and metrics


** PLEASE NOTE THAT YOU WOULD NEED TO HOLD EU PASSPORT, STAMP 4 OR 1G TO BE CONSIDERED FOR THIS ROLE **

Are you looking forward to kick start your career within a fun and exciting workplace? Apply today and don't miss this great opportunity!
Email me your cv at valentina.veronica@manpower.ie

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