Customer Service Advisor - Complaint Handling
- Employer
- E.ON
- Location
- West Midlands, Kingswinford
- Salary
- £8.24 - £9.75 per hour
- Closing date
- 2 Oct 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Customer Service Advisor - Complaint Handler
Kingswinford
E.ON is one of the UK's top energy companies. We supply millions of people with gas and electricity, at home and at work. When something doesn't quite go to plan, our customer service team are straight on the case to get everything back on track - and this is your chance to join them.
About the role:
As a Customer Service Advisor, you'll be joining the Complaints Resolution Team which is currently expanding and taking calls from our existing customers. You'll listen to their issue with warmth and empathy, doing everything you can to resolve the problem as quickly as possible - not forgetting to deliver a great customer service at all times. We are always looking to improve our services, so escalating issues that are preventing you from providing good solutions quickly.
The benefits:
You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:
- Initially the pay will be £8.24 per hour and after 12 weeks, your pay will automatically increase to £9.75 per hour, with the chance for it to later rise to £11.32 per hour.
- You'll qualify for an annual bonus scheme.
- You'll start with 28 days pro-rata annual leave per year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.
About you:
We're ideally looking for individuals who have worked in a customer service/contact centre role before, complaints experience would be avantageous. You'll have excellent communication skills and will handle every call with empathy and warmth.
The contact centre is open from 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday, the expectation to work a Saturday is 2 in 4. You will be expected to be flexible within these times.
Interested in joining us as a Customer Service Advisor? Apply here today!
Company
Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.
Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.
Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.
It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.
- Mini-site
- E.ON
- Location
-
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB
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