Content Review Agents - Swedish

Dublin, Dublin City Centre
11 Sep 2019
18 Sep 2019
Paul Hughes
Job Type
Manpower's client is is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.

You will be part of a rapidly growing multilingual team. The Team will be working on site with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project.

Job Type / Category

-Work with an online tool and validate accuracy of data displaying on certain websites.
-Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
-Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
-Process and raise required requests/transactions and make sound decisions related to customer requirements.
-Follow all compliance and security measures relating to client data.
-Take action on process transactions and handle the same with proper research.
-Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
-Adhere to process norms and structure.

Required Education, Skills and Qualifications

We are looking for bilingual candidates (English + Swedish), graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.

**Fresh graduates will also be considered.**

To be successful in this role, you will also need to have a very solid knowledge and understanding of the country where your language is spoken. This knowledge should cover geography of the country (road network, administrative boundaries, natural features, urban areas), culture, value. Typically anyone who has lived in a particular country for a number of years would possess this knowledge.

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