Customer Account Manager
- Employer
- Unilever
- Location
- Surrey, Leatherhead
- Salary
- £44000 - £55000 per annum + bonus & holidays
- Closing date
- 24 Sep 2019
View more
- Sector
- Manufacturing
- Job Type
- Temporary
- Hours
- Full-time
Job Details
An exciting opportunity has arisen to join a world leading global organisation, our client Leading Global FMCG company with Brands such as Dove, Knorr, Persil & Magnum are currently looking for 2 x Customer Account Managers based at their prestigious facility in Leatherhead. This is a full-time temporary role for a period of 9 months, with possibility of extension to 12 months, working a 36.25 hour week. This role is paying up to £55,000 per annum, pro rata, depending on experience.
Job Purpose:
The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. Key focus areas for this role are:
Responsibilities:
- Build strong and sustainable customer relationships
- Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
- Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
- Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
- Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
- Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
- Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
- Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
- Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
Accountabilities:
- Manage the customer P&L for relevant categories and the overall level of customer investment
- Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
- Manage accruals and pricing accurately and efficiently
- Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
- P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
- Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
- Business Planning, sales updates, in store tracking, price claim management etc) S&OP Forecasting
- Delivery of required admin for the customer - pricing, rebates, NLF, promo proposals, trade terms, contracts
Key Experience/Qualifications required:
- Customer management & selling essentials - ideally previous experience of performing a CAM role
- 3+ Years' experience in similar role preferred
- Prior commercial experience and exposure to P&L
- Proven history of working within a team environment
- Prior experience of leading and developing a direct report preferable however not essential
- Good foundation of experience in relevant Account Management/Field Sales experience
- 2 years of Shopper Marketing or Category Management is preferable
Company
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.
- Mini-site
- Unilever
- Location
-
Manpower UK Ltd
C/O Unilever HPC
Port Sunlight
Wirral
CH62 4ZD
United Kingdom
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert