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Customer Account Manager

Employer
Unilever
Location
Surrey, Leatherhead
Salary
£44000 - £55000 per annum + bonus & holidays
Closing date
24 Sep 2019

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Sector
Manufacturing
Job Type
Temporary
Hours
Full-time

Job Details

An exciting opportunity has arisen to join a world leading global organisation, our client Leading Global FMCG company with Brands such as Dove, Knorr, Persil & Magnum are currently looking for 2 x Customer Account Managers based at their prestigious facility in Leatherhead. This is a full-time temporary role for a period of 9 months, with possibility of extension to 12 months, working a 36.25 hour week. This role is paying up to £55,000 per annum, pro rata, depending on experience.

Job Purpose:

The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. Key focus areas for this role are:

Responsibilities:

  • Build strong and sustainable customer relationships
  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
  • Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
  • Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
  • Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
  • Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
  • Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
  • Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team

Accountabilities:

  • Manage the customer P&L for relevant categories and the overall level of customer investment
  • Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
  • Manage accruals and pricing accurately and efficiently
  • Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
  • P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
  • Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
  • Business Planning, sales updates, in store tracking, price claim management etc) S&OP Forecasting
  • Delivery of required admin for the customer - pricing, rebates, NLF, promo proposals, trade terms, contracts

Key Experience/Qualifications required:

  • Customer management & selling essentials - ideally previous experience of performing a CAM role
  • 3+ Years' experience in similar role preferred
  • Prior commercial experience and exposure to P&L
  • Proven history of working within a team environment
  • Prior experience of leading and developing a direct report preferable however not essential
  • Good foundation of experience in relevant Account Management/Field Sales experience
  • 2 years of Shopper Marketing or Category Management is preferable

Company

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.

Company info
Mini-site
Unilever
Location
Manpower UK Ltd
C/O Unilever HPC
Port Sunlight
Wirral
CH62 4ZD
United Kingdom

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