Client Success Manager (SAAS CRM)
- Employer
- Undisclosed Company
- Location
- London
- Salary
- £28000 - £32000 per annum
- Closing date
- 11 Oct 2019
View more
- Sector
- Marketing and PR
- Job Type
- Permanent
- Hours
- Full-time
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We have an exciting opportunity within a leading dynamic business who specialise in CRM, Email and Loyalty Marketing software within the Retail space. A fast-growing and diverse environment with exciting times and further expansion ahead! This is an ideal opportunity for those either Agency or Client side.
Role Responsibilities
- First point of contact for a client portfolio
- Develop reporting briefs
- Develop analysis insights
- Upselling
- Ensuring clients are managed effectively
- Raising support and technical tickets managing through to completion
- Working closely with the Project Management Team to ensure successful delivery of projects
- Build long-lasting relationships with clients through consistent delivery of commitments
- Update clients on functionalities
- Develop a deep understanding and knowledge of the industry and share best practices
- Be part of a supportive team
Person Requirements
- Fluent in English and one other European language advantageous
- Experience of managing clients, from an technology company
- Understanding of email, CRM and loyalty marketing
- Minimum 3 years account management experience
- Self-starter
- Someone who likes to work in a team
- Driven and outgoing
- Ability to manage upwards
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