Vehicle Collections & Handover Coordinator

Recruiter
Undisclosed Company
Location
Bristol
Salary
£20000 - £24000 per annum
Posted
13 Sep 2019
Closes
04 Oct 2019
Ref
BH1229
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

Vehicle Collections Co-ordinator

An excellent opportunity for a customer focused and service oriented individual to join a leading automotive group in Bristol as a Customer Collections and Handover Co-ordinator, enhancing the customers journey with the business and completing administrative tasks to ensure a smooth vehicle handover on completion of a sale. Working closely with the Sales Manager you will be responsible for the overall co-ordination and handover of the vehicle and all documents with a particular focus on aftercare and long-lasting customer relationships and referrals.

The Role:

  • Working autonomously, you will plan your own time, working closely with sales teams to ensure customer collection appointments are well managed and all aspects accounted for.
  • Ensuring adequate inspections for all vehicles prior to customer collection
  • Ensuring all documentation is completed accurately and efficiently on completion of sale, including V5, MOT, Service History, Order form etc. and cross-referencing data.
  • Meeting customers face to face to perform handover of documents and keys.
  • Upselling of products on collection e.g. service plans, warranties, GAP Insurance (Bonus payable OTE)
  • Dealing with part-exchanges e.g. moving cars, taking photos
  • Administration tasks for pre-delivery inspection, handover and dispatch of vehicles.
  • Following up with the customer on completion of their experience to strengthen the relationship, seek referrals and resolve any issues.

The Requirements:

  • Experience in a similar / identical position, Vehicle Collections / Automotive Administration
  • Level 3 NVQ in Business Administration/Customer Service
  • Ability to confidently deal with customers face to face and over the telephone, offering exceptional customer service at all times and dealing with customer queries and issues where necessary.
  • Valid UK Driving Licence
  • Shift Pattern: Week 1: 2 Days off Week 2: 1 Day off - Weekend work required.

The Package:

  • Bristol Based, BS5
  • £20,000 Basic Salary / OTE £24,000
  • Bonus + Commission Scheme
  • Free On-Site Parking
  • Continued staff assistance and development
  • 23 Days holiday + Bank holidays (Rising with service)
  • Company Pension Scheme
  • Multiple discounts: In house products and services, high street, health care, childcare.

For additional information please contact 0117 930 9751 and ask to speak with Steve.