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Service Advisor - Automotive

Employer
Undisclosed Company
Location
Bristol
Salary
£22000 - £26000 per annum
Closing date
4 Oct 2019

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Service Advisor (Automotive)

Due to continued growth and high customer demand a position has become available for a Service Advisor to join a multi-award-winning automotive group based in Central Bristol. You will join a driven and highly succsessful team at the Bristol site, which is the largest of the four company sites and is really dominating its space. This is an exciting time to join a company who are rapidly expanding with huge growth plans for the future. As a Service Advisor, you will be the key liaison between the customer and the service department, enhancing the customers experience and keeping them informed throughout.

The Role:

  • Contribute to the overall customer journey from initial point of contact through to identifying their needs, advising them and processing payment or completing a booking for service.
  • Act as the key point of contact between the customer and the service department, ensure customer requests are dealt with efficiently.
  • Liaise with the service department and work closely with the Technicians to provide customers with status updates and keep them informed throughout the journey.
  • Upsell and cross sell products and services, identify customer needs and promote where possible to maximise revenue.
  • Follow up with customers, enhance their experience and outlook on the company whilst always striving to gain repeat business and referrals.
  • Monday to Friday 08:00-17:30 and alternate Saturday's 08:00-13:00.

The Requirements:

  • Automotive industry experience in a similar position (Preferred)
  • Excellent customer service skills.
  • Educated to GCSE Level (Maths and English) Or NVQ Equivalent
  • Valid UK Driving Licence
  • Keen and willing to learn about the automotive industry and gain comprehensive product knowledge in order to confidently provide customers with accurate information.

The Package:

  • Bristol Based, BS5
  • £22,000 / OTE £26,000
  • Bonus + Commission Scheme
  • Free On-Site Parking
  • Continued staff assistance and development
  • 23 Days holiday + Bank holidays (Rising with service)
  • Company Pension Scheme
  • Multiple discounts: In house products and services, high street, health care, childcare.

For additional information please contact 0117 930 9751 and ask to speak with Steve.

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