Customer Service Adviser (Inbound Calls)
- Employer
- Cadent
- Location
- Hinckley, Leicestershire
- Salary
- Up to £8.30 per hour
- Closing date
- 15 Oct 2019
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre, Utilities
- Job Type
- Temporary
- Hours
- Full-time
Job Details
An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking a Contact Centre Agent based in Hinckley, Leicester LE10 0NA. This a full-time ongoing temporary contract paying £16815 equivalent to £8.30 per hour, working a 37-hour week. Working between the hours of 8 am to 8 pm Monday to Friday.
Working within the Customer Care team you will be required to undertake multiple tasks within the department , you will receive inbound calls from customers who are wishing to make a complaint or enquiry, you will direct these concerns to certain areas of the business so a resolution is provided Customer service is very much at the heart of what we do, providing a great customer journey is key to the role.
Key responsibilities:
- Your duties will consist of taking inbound customer calls
- Dealing with various methods of customer communications such as email and letters.
- You will ensure that we provide the correct information first time to our customers safeguarding life and property.
- Youwill undertake routine procedures regarding controls, queries and requests for information. You will be responsible for the quality of your customers' experience as well as the accuracy and timeliness of your work.
To achieve success within this role you will need to:
- Must be numeric and articulate, have appropriate verbal reasoning
- High standard of keyboard skills
- Ability to use computer systems and general office facilities, such as pc packages, photocopier, scanning
- Follows procedures and policies, understands the impact of non-compliance
- Able to meet deadlines whilst working under challenging situations
- Professional and confident telephone manner and able to demonstrate clear communication skill both written and oral
- Committed to improve our customer's experience
- Good standard of education
What's in it for you?
- You will receive full training
- Onsite support from Contract Consultants
- Support from Line Managers
- Free Parking
- Established development and engagement programmes
- Great working environment
- UK National Contact Centre Awards 2019 Finalists
- 28 Days Holiday (Inc Bank Holidays)
Company
We are Cadent
Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.
How we work
The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.
These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.
They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.
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