Service Advisor

Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail is an altogether different experience to any other career you might have known - in or outside the automotive world.

There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So, we provide service consulting that's genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen. We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us.

Your role

It's important to understand that the service advisor position is not a ‘sales' role. You'll be the link between our customers and the workshop. From welcoming customers, you'll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job.

Along the way, you'll organise test drives for our technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It's all about giving BMW customers peace of mind.

Your profile

We're looking for someone with proven service advisor experience and a passion for automotive, you'll be someone who can quickly get to grips with processes, BMW products and services. If you have the tenacity and commitment to realise your potential, we'll give you the training to go as far as you can.

Rewards

Your hard work will be rewarded with a pension scheme, life assurance, private healthcare, access to use of BMW products, access to bespoke training courses at the state-of- the-art BMW Training Academy and BMW accreditation and certification.

We're fortunate to receive a large response to our adverts every week. You'll never receive an automated response from us - it's something that we find too impersonal - and whilst we try to respond to every email, the amount of applications we receive sometimes makes that difficult. Therefore, if you don't hear from us within 14 days, this means that unfortunately your application has been unsuccessful on this occasion. Please be assured we read every single one and if we think you might be relevant for a future role, we'll keep your details on our file, and will arrange to contact you should a suitable vacancy arise in the future. Please do not hesitate to contact us should you require any feedback. Thank you