German Speaking Customer Service Assistant

Recruiter
Undisclosed Company
Location
North Lanarkshire, Motherwell
Salary
Up to £10 per hour
Posted
18 Sep 2019
Closes
04 Oct 2019
Ref
147644/MOT/GER/CSA
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time

Description:

Description / Responsibilities of Position:

**THIS ROLE IS A GERMAN SPEAKING ROLE**

The Account Administrator PEHA Channel is primarily responsible for managing the relationship with customers within the PEHA channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:

  • To take individual responsibility for a number of PEHA customer accounts
  • To handle and answer all incoming phone calls from customers
  • To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
  • To handle and resolve customer complaints timely and in a professional manner.
  • To direct any requests and unresolved issues to the designated internal resources.
  • To follow up customer orders with internal departments on time and update customers proactively
  • To communicate and coordinate with internal departments
  • To record details of actions taken
  • To follow up on customer interactions
  • To escalate issues to the Team Leader or Management level on time.
  • To support other Customer Care team roles when required/requested.
  • To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics:

  • Customer satisfaction ratings
  • Call stats

Skills

  • Experience with SAP R3
  • Microsoft Office knowledge
  • Interpersonal skills
  • Communication skills both verbal and written
  • Listening skills
  • Customer focused
  • Stress tolerance
  • Attention to detail and accuracy
  • Team minded
  • Self motivated

Experience/Education

  • High school diploma, general education degree or equivalent
  • Knowledge of Customer Service principles and practices
  • Fluent in English and German

  • Pay Rate - £10 p/h PAYE
  • Fulltime
  • Weekly pay
  • 5 hours a day
  • 5 hours a week
  • Start time: 6.30am
  • Finish time: 15.00pm.

All candidates submitted must speak German.

Similar jobs

Similar jobs