German Speaking Customer Service Assistant

Description:

Description / Responsibilities of Position:

**THIS ROLE IS A GERMAN SPEAKING ROLE**

The Account Administrator PEHA Channel is primarily responsible for managing the relationship with customers within the PEHA channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:

• To take individual responsibility for a number of PEHA customer accounts
• To handle and answer all incoming phone calls from customers
• To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
• To handle and resolve customer complaints timely and in a professional manner.
• To direct any requests and unresolved issues to the designated internal resources.
• To follow up customer orders with internal departments on time and update customers proactively
• To communicate and coordinate with internal departments
• To record details of actions taken
• To follow up on customer interactions
• To escalate issues to the Team Leader or Management level on time.
• To support other Customer Care team roles when required/requested.
• To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics:

• Customer satisfaction ratings
• Call stats

Skills

• Experience with SAP R3
• Microsoft Office knowledge
• Interpersonal skills
• Communication skills both verbal and written
• Listening skills
• Customer focused
• Stress tolerance
• Attention to detail and accuracy
• Team minded
• Self motivated

Experience/Education

• High school diploma, general education degree or equivalent
• Knowledge of Customer Service principles and practices
• Fluent in English and German

• Pay Rate - £10 p/h PAYE
• Fulltime
• Weekly pay
• 5 hours a day
• 5 hours a week
• Start time: 6.30am
• Finish time: 15.00pm.

All candidates submitted must speak German.