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PPI Complaints Handler

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £12.09 per hour
Closing date
17 Oct 2019

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Job Details

Do you have a passion for solving problems and working highly-complex investigations? Do you want to work in a dynamic, supportive and engaged team of complaint handlers? If you're looking for a role that combines risk management, utilising your network to create innovative solutions and strengthening customer relationships then the Executive Customer Relations PPI team could be the place for your next career move


We're currently recruiting for hard-working PPI complaint handlers to join our successful, dynamic department, based in Brighton on a Monday to Friday fixed hours role.

Our complaint handlers are responsible for thoroughly investigating PPI complaints. You will need to look for vital clues to ensure you make the right decision every time when preparing your investigation templates and response letters. You will speak with customers to help assure them they are in safe hands. You will be part of a friendly team working towards a common goal to make a success of the PPI project.

As a successful complaint handler you will possess a range of the following:

  • Strong emotional intelligence, self-awareness, positive attitude, resilience and friendly personality
  • Keen attention to detail
  • Experience of helping customers or in a case handling role
  • Desire and curiosity to learn and build your knowledge
  • Self-motivated and organised
  • Strong problem solving and decision making skills
  • Knowledge and understanding of PPI is beneficial, but not essential.

If you feel that you fit the above criteria and would like to work in a vibrant, high energy environment with like-minded people then Apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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