Docucare Site Engineer

Undisclosed Company
Tyne and Wear, Newcastle upon Tyne
Up to £18000 per annum
19 Sep 2019
17 Oct 2019
Manpower UK
Job Type

Start Date: ASAP
Location: Newcastle

Contract: Full time - Long Term Contract

Hours: Monday - Friday 0900 - 1730

Salary: £18,000

Benefits: 28 days Holiday Inc bank holidays

Working for our client this role known as DocuCare will be responsible supplying an onsite support and service a fleet of Xerox office equipment and Secure Access accounting IT. Suitable candidates must have a proven customer service background and have the ability to work alone and as part of a team.

Candidates need to have excellent communication skills both verbal and written as a significant part of this role will be supporting client end users with 1st line phone and machine support. This being a customer focused roll the candidate will need to demonstrate professionalism throughout whilst maintaining a friendly approach to both internal and external customers.

Experience of working within business processes and policy will be of benefit, as there are a significant number of quality processes in place to ensure the service delivery is maintained and delivered. Xerox UK Ltd prides themselves on quality and service delivery showing a professional image to their Clients.

In addition to this role the Maintenance Operator will be working alongside internal departments and customers with escalations and support requests via phone and e-mail.

A good knowledge of Windows OS, Microsoft applications, general networking / IT understanding is essential for this role.

This is a challenging role but rewarding working in a busy environment, full training for the right candidate will be provided by our client. Reporting to the onsite Service Delivery Manager and working with the current on-site support team to deliver the contractual SLA.

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