IT Service Desk Analyst

Recruiter
Undisclosed Company
Location
Tyne and Wear, Newcastle upon Tyne
Salary
Up to £16010 per annum
Posted
19 Sep 2019
Closes
26 Sep 2019
Ref
GBR/SDA
Contact
Manpower UK
Sector
IT
Job Type
Contract
Hours
Full-time

Our leading IT Client is looking to recruit an IT Service Desk Analyst to join the team in Newcastle.

Ideally with previous experience in a customer service environment you will deliver a 1st line support service receiving incidents and service requests via telephone, email and directly through tooling.

Responsibilities will include:

  • Perform a manual case exchange of incidents and service requests between operating systems
  • Offering a route to supplier services for indirect customers
  • Record, resolve and/or escalate incidents and service requests

The ideal candidate will have knowledge of IT and be proficient in the use of Microsoft software packages.

You will have excellent communication skills and a professional attitude. You will also have the ability to work under pressure and meet targets, during times of low volumes opportunities to support other areas of the business are made possible.

Normal working hours are on an 8 hour shift basis working between 7am and 7pm Monday to Friday.

Due to the nature of this role you must hold or be able to obtain SC security clearance.

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