German Speaking Merchant Credit Specialist

The EMEA Merchant Credit Team under Global Commercial Credit servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, UK & Multicurrency). The team deals with merchant debit balance collections, insolvencies and write-off prevention. This is a blended role of the collection and insolvency functions.

This is an excellent opportunity to join a positive, multicultural and multilingual team servicing our merchants.

Responsibilities include:

• Striking a balance between risk assessment and Customer Care.
  * Collection of outstanding balances on merchant accounts arising from refunds, chargebacks and incorrect payments to minimise exposure and prevent write-offs.
  * Outbound and Inbound calls with some back office tasks.
  * Management of debit balance inventory.
  * Assessing and identifying the risk of potential insolvency cases.
  * Managing and analysing reserves on insolvent merchants.
  * Partner closely with other internal and external customers and stakeholders.
  
  Required skills:
• Proficient in written and spoken English and either German, Spanish or French.
  * Strong problem-solving skills.
  * Experience in a call centre environment or in customer facing roles.
  * Self-starter with a positive attitude.
  * Ability to work under pressure, independently as well as being a team player.