Customer Service Specialist
- Employer
- Undisclosed Company
- Location
- Leicestershire, Leicester
- Salary
- £9.00 - £11.00 per hour
- Closing date
- 1 Oct 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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A fantastic opportunity has arisen for a Customer Service Specialist to join our client based in Leicester. This role is a full-time temporary role until the end of December 2019. The working hours are Monday to Friday 08.30 - 17.00. The pay rate is between £9.00 to £11.00, depending on experience.
The Specialist's primary responsibility will be to handle the Order to Cash process in an accurate and timely manner, ensuring performance standards are met and maintained, to achieve the business objectives and reach a high customer satisfaction index.
Responsibilities:
- Handle entry level customer related issues and concerns
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Process standard orders & Maintain order accuracy
- Ensure all orders are entered within timeframe to meet OTTR targets
- Actively participate in departmental activities and initiatives
- Provides sales order status data and delivery
- Process changes and enhancements to orders
- Create needed documentation to assist customer return of product for credit or repair
- Maintains complete customer records of all direct customers returns, orders, credits, and requests
- Ability to seize entry level customer service calls
- Must continually exceed at all required performance levels consistently
- Support the development of internal documentation
- Maintains acceptable call evaluation requirement
- Maintains acceptable VOC requirement
Qualifications:
- High School diploma. Associate degree preferred
- Excellent communication skills (oral and written)
- Excellent interpersonal, organizational, and time management skills
- Ability to type at least 35 words per minute
- Strong knowledge of Microsoft Office
- Superb customer support skills
- High level of skill in ERP systems, preferably SAP.
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