Part time Administrator Assistant (Dispatch Centre)

An exciting opportunity has arisen to join a leading utilities supplier as Scheduler, our client is currently seeking a part time Administrator Assistant based in Hinckley, Leicester LE10 0NA. This a part-time temporary contract for 6 months with potential to go permanent paying £8.30 per hour, working 30 hours per week (will be flexible on days for the right person).

Job Purpose

The hands-on role would be working within the Dispatch Centre where emergency and non-emergency meter work is issued to field force engineers. You would also be forward planning for upcoming appointments and further planned workloads. This is in line with our regulatory 1- and 2-hour standards that are a requirement to maintain SLA's.

Key Accountabilities

• The ideal candidate must be able to work effectively in a dynamic team, demonstrating the Cadent values 'Community Commitment Curiosity & Courage' as well as the core business principles.
• The candidate will be assertive and proactive throughout both intensive classroom training and day to day within the role.
• Negotiation skills will be used daily within the role.
• You'll be expected to show leadership and accountability within your decision making in the role.
• Talent and positive attitudes will shine through to deliver an excellent service.
• You will be dispatching reactive and planned work to engineers whilst interfacing with National Grid metering and other stakeholders.
• You will be contacting members of the public and liaising with customers in a telephone capacity.

Key Skills and Experience required:

• Must be numeric and articulate whilst providing attention to detail alongside appropriate verbal reasoning in all they do.
• High standard of keyboard skills and efficiently be able to type accurately with speed.
• Ability to use multiple computer systems and general office facilities daily, such as PC packages (Microsoft Office), Cisco phone systems etc.
• Excellent telephone manner
• Follows procedures and policies, understands the impact of non-compliance
• Able to remain patient and calm to meet deadlines when prioritising the incoming workload whilst working under challenging and pressure driven situations.
• Professional and confident telephone manner and able to demonstrate clear effective communication (including listening) skills both written and oral.
• Passionate and committed to improve our customer's experience both internally and externally.
• Contributes by championing the need for continuous improvement