Customer Services Co-ordinator

We are looking for a candidate to ensure customer relationships are maintained and developed through proactive, efficient and courteous customer service delivery.

Main Responsibilities



Customer Service:-

• To manage the requirements of nominated customers
• To process and maintain customer orders in an accurate and timely manner whilst ensuring correct procedures are followed.
• To record and investigate root causes of OTIF failures
• To log and action all new account enquires
• To log and process all new artwork administration
• To liaise with internal departments as necessary
• To liaise with external sales teams as necessary
• To respond to and carry out ad-hoc job related tasks as required

Teamwork

• To develop and maintain good communication and working relationships with internal and external customers
• To demonstrate support for the CS Manager and lead by example to the team, promoting teamwork and contributing to the overall achievement of departmental objectives
• To assist and support peer group and provide a positive, working example to the rest of the team through these effective relationships.

Knowledge & Understanding

• To continually seek to learn, understand and follow company policies & procedures
• To proactively continuously develop and maintain knowledge, understanding and awareness of company's products and processes.
• To develop and foster the shared values of the company.
• To continually seek to develop commercial awareness and the wider implications on actions and decisions internally & externally.

Job Accountability's:

• The job holder should be adequately trained for the job function, including training in relation to Health Safety and Environment obligations.
• Ensure departmental coverage during periods of absence and develop a meaningful succession plan to cover key areas. The succession plan should be updated to reflect any changes to manpower within the department.
• The job holder may be required to undertake such other reasonable duties as may be required of him / her in the post, the department mentioned above or in the company.
• It is the duty of every employee while at work to take reasonable care for the Health, Safety and Environment of himself and of other persons, who may be affected by his/her acts or omissions at work, and as regards any duty or requirement imposed on his/her employer or any other person by or under any of the relevant statutory provisions

Personal Requirements

Skills

• Computer literate using an ERP system (BPCS is desirable)
• Confident telephone manner

Knowledge/Qualifications/Education

• Strong communication and organisational skills

Desirable experience

• Has worked in a customer service role in a fast paced, manufacturing environment

Behavioural characteristics

• Must be a team player that's able to use their initiative
• Able to problem solve
• Able to work under pressure

Amendment of Job Description
This is a description of the job as it is presently constituted. It is recognised such duties may vary from time to time without changing the general character of the duties or the level of responsibility.Such variations are regarded as a common occurrence and cannot of themselves necessarily justify a re grading of the post.