Account Protection Specialist

Are you looking for an industry that offers a personalized approach to training and development and a fun environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have an exciting opportunity for an Account Protection Specialist position, on behalf of our client.

Responsibilities for this role include:

• Handle incoming authorizations requests.
• Work on the dialler on an inbound and outbound basis to perform charge verifications, taking the appropriate action if fraud is confirmed or negated.
• Refer complex cases or charges above empowerment limit in accordance to the outlined concurrence and escalation matrix.
• Ability to detect and minimize credit and fraud risk whilst enabling spend at the same time.
• Uphold the highest level of integrity by adhering to compliance including, but not restricted; to law and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules.
• Handle customers (service establishments and card members) basic enquiries after business office hours, weekends & public holidays, unless an exception is granted on market basis.
• Handle after hours credit, fraud, customer service, centurion and corporate customer inquiries after business office hours, weekends & public holidays.
• Support emergency replacement by liaising with foreign centres and ensure timely delivery to card members.
• Handle internal customer enquiries on authorizations related queries.

Please note that no formal customer training or financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding.

Required skills:

• A team player with excellent communication and analytical skills
• High level of integrity
• Must be willing to work on shifts
• Highly service orientated and possesses good spoken and written skills

If you feel that you fit the above criteria and would like to work in a vibrant, high energy environment with like-minded people then apply here today!