Contact Centre Agent
- Employer
- BMW Group Retail Careers
- Location
- Warrington
- Salary
- Highly Competitive
- Closing date
- 12 Nov 2019
Job Details
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known - in or outside the automotive world.
There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen.
We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us.
Your role
Reporting to the group aftersales retention manager, you will, on a daily basis deal with all inbound service calls for the groups service centres in relation to service booking and other service related items, whilst also handling all customer objections.
As part of your role, you will make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items through the upsell of products and services, in order to maximise the revenue of the BMW Group service departments. This role requires flexibility to work weekends when required.
Your profile
You will have proven background working in a similar role for a prestigious establishment and providing customers with an excellent experience in person or by telephone.
You will have the ability to work under pressure and to tight deadlines, demonstrating excellent attention to detail; communication skills and the ability to display the ability to use your initiative and a willingness to learn and develop. You will be able to demonstrate strong interpersonal, presentation, organisation and prioritisation skills as well as an ability to work autonomously.
Rewards
Your hard work will be rewarded with a pension scheme, life assurance and staff discounts.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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