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German Speaking Credit Specialist

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £12.09 per hour
Closing date
15 Oct 2019

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Job Details

German Speaking Merchant Credit Specialist

The EMEA Merchant Credit Team under Global Commercial Credit servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, UK & Multicurrency). The team deals with merchant debit balance collections, insolvencies and write-off prevention. This is a blended role of the collection and insolvency functions.

This is an excellent opportunity to join a positive, multicultural and multilingual team servicing our merchants.

Responsibilities include:


  • Striking a balance between risk assessment and Customer Care.
    * Collection of outstanding balances on merchant accounts arising from refunds, chargebacks and incorrect payments to minimise exposure and prevent write-offs.
    * Outbound and Inbound calls with some back office tasks.
    * Management of debit balance inventory.
    * Assessing and identifying the risk of potential insolvency cases.
    * Managing and analysing reserves on insolvent merchants.
    * Partner closely with other internal and external customers and stakeholders.

    Required skills:

  • Proficient in written and spoken English and either German, Spanish or French.
    * Strong problem-solving skills.
    * Experience in a call centre environment or in customer facing roles.
    * Self-starter with a positive attitude.
    * Ability to work under pressure, independently as well as being a team player.

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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