Customer Service Representative – Part time

Morley, Leeds
£18,000 rising to up to £19,000 (pro-rata based on 37.5 hours per week)
04 Oct 2019
13 Nov 2019
Job Type

Part Time – 25 Hours

Starting salary £18,000 rising to up to £19,000 (pro-rata based on 37.5 hours per week) after 12 months – plus a discretionary annual bonus subject to your performance.

Time for a new challenge? Ready to try something different? That’s exactly what you’ll get when you join the NewDay team as a Customer Service Associate in Morley (near Leeds).

If you've not heard of NewDay before, we're the people behind the credit cards that you get from all kinds of big brand names - the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards too. It's a challenging, fast-paced, supportive place to work; situated in our modern, comfortable call centre in Morley where you'll have all the support and opportunities you need to reach your full potential.

Whether you’re answering a call from someone who has a question about their account, or reviewing the application of someone who’d like to sign up for one of our services – you’ll deliver fantastic customer service that’s helpful and understanding. It’s as simple as that.

Don’t worry if you’re new to this type of work, that’s not a problem at all. We’ll give you full training and ongoing support, so you’ll be fully equipped with everything you need to know right from day one.

You’ll receive a starting salary of £18,000 (pro-rata based on 37.5 hours per week). You’ll have the opportunity to increase your salary to up to £18,500 (pro-rata based on 37.5 hours per week) after 6 months, then up to £19,000 (pro-rata based on 37.5 hours per week) after 12 months through our development programme, ASPIRE. On top of this, there’s a discretionary annual bonus of 7.5% of your salary. You’ll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (we double match employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance, and a whole lot more. We also have an onsite canteen, free parking and a free bus service.

What kind of person are we looking for? In short, we’re looking for a real people person. Naturally you’ll be a great communicator and a great listener, but you’ll also be passionate about delivering first class customer service and helping NewDay to achieve their aims of helping people be better with credit.

Starting 7th October, you will need to commit to Monday to Friday, 4pm – 9pm for seven weeks paid training, then fixed shifts, Monday to Friday between the hours of 4pm to 9pm.

Because of the nature of what we do, you’ll also need to pass a credit and criminal record check.

Sounds like somewhere you’d like to work? We’d love to hear from you.

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