Customer Care Professional

Hours - Monday - Friday, 35 hours per week

Duration: Full time

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

Key responsibilities:

• Provide excellent levels of service to American Express' UK speaking Merchants as well as providing internal support.
• Support a range of services by swiftly and accurately responding to phone calls from merchant customers, making it easy to do business with them while solving customer issues and celebrating their value to AMEX
• Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing the business' Customer First servicing ethos
• Respond quickly and accurately to Merchant customer questions and issues via phone
• Own issues to the point of resolution
• Offer Merchant customers unique solutions
• Managing a workflow in line with departmental and individual goals and to departmental quality standards
• Ensuring clients are re-educated where necessary regarding use of online services
• Suggest new ways to improve processes and customer care.

To achieve success within this role you will need to:

• Ability to work in a fast-paced metric driven environment with proficient multitasking skills
• Motivated and committed to serve customers
• Have excellent verbal & written communication skills
• Reliable, and your team members can count upon you
• Pro-actively seeks opportunities for improvement
• Merchant experience desirable

If you feel that you fit the above criteria and would like to work in a vibrant, high energy environment with like-minded people then Apply here today!